Shipping & returns.
Clear expectations for Canadian delivery, order changes and product issues.
Canadian dispatch
Orders are prepared from Canadian inventory. Orders received before 3 PM Eastern Time on business days are normally prepared for same-business-day dispatch when stock verification and carrier pickup allow. Dispatch is not the same as delivery, and holidays or severe weather may affect timing.
Rates and delivery estimates
Eligible carrier methods, current rates and available delivery estimates are calculated for the Canadian postal code supplied during checkout. Review the selected method and address carefully before payment. Free shipping applies only when the checkout identifies the order as eligible.
Tracking and address accuracy
When tracking is available, delivery updates are sent to the address used for the order. Customers are responsible for entering a complete deliverable address. Use the contact form immediately if an address correction is needed; changes cannot be guaranteed after dispatch.
Returns and order concerns
For hygiene and product-integrity reasons, opened or used topical products cannot normally be returned. Do not mail a product back without first contacting support. Unopened-item, incorrect-item, damaged-order and delivery concerns are reviewed individually according to the product condition, order record and applicable Canadian consumer law.
Report damage or an incorrect item
Keep the product, packaging and shipping label. Send the order number, a description of the issue and clear photos through the secure contact form so the order can be reviewed. Never include payment credentials or full card information.
Contact Canadian support ↗Last updated: August 27, 2026.